Cleaning guide

At the end of the day – no matter how careful you are – carpets will always get dirty and accidents will inevitably happen.
Simple maintenance will not only protect the look and performance of the carpet – but also prolong its life.

Following these easy-to-use steps will not only give you many years of enjoyment but also help towards a carefree lifestyle.

Step 1: Vacuum clean frequently

  • For cut pile – upright cleaner (with beater bar) works best to loosen and lift dirt from pile.
  • For loop pile – ideally use suction cleaners as damage/snagging to pile is minimised.

Step 2: Clean Areas Of High Traffic

  • Apply doormats at all entrances and exits.
  • Attend to entrances, doorways, frequently used areas and walkthroughs.
  • Cleaning these areas first can stop dirt being spread throughout the carpet

Step 3: Immediately clean stains or spills

  • Far easier to remove when done immediately – for detailed information on different stains see our section on cleaning techniques and stain removal below.

Step 4: Get it cleaned professionally

  • Nothing beats periodic professional cleaning.
  • Over time dust and other substances will dull your carpet.
  • Specially formulated professional cleansers, developed for carpets, will enhance the carpet performance and increase its life.

Cleaning techniques and stain removal
Below is a list of simple techniques to help you to avoid any long term marking or staining of your investment. Generally upon finding a spill you should:

  • Absorb the spill by blotting using kitchen towel or toilet paper – DO NOT RUB – continue blotting until no more liquid soaks through.
  • If crusty or hard stain – scrape lightly to remove (dull edge of spoon is ideal) and vacuum to remove any excess dried crumbs or loose bits
  • Firmly blot the stain using a clean sponge or cloth and warm water – DO NOT OVERSOAK CARPET.
  • Repeat this process, rinsing sponge if necessary – until stain is removed.
  • Using kitchen roll or toilet paper, continue to blot and soak up excess moisture. Repeat until all moisture is removed.
  • Leave to dry naturally and keep the area exposed. Avoid walking on the area until completely dry.

Greasy stains

  • Absorb the spill by blotting using kitchen towel or toilet paper – DO NOT RUB – continue blotting until no more liquid soaks through.
  • Use citrus based cleaner or a 50% bleach/ 50% water solution with a clean sponge.
  • Dampen the area and clean – DO NOT OVERSOAK CARPET
  • Firmly blot the stain using a clean sponge or cloth and warm water.
  • Repeat this process, rinsing sponge if necessary – until stain is removed.
  • Using kitchen roll or toilet paper, continue to blot and soak up excess moisture. Repeat until all moisture is removed.
  • Leave to dry naturally and keep the area exposed. Avoid walking on the area until completely dry. Do not allow pets or children near the area until fully dry.

Water-based stains (including wine)

  • Absorb the spill by blotting using kitchen towel or toilet paper – DO NOT RUB – continue blotting until no more liquid soaks through.
  • Firmly blot the stain using a clean sponge or cloth and warm water – DO NOT OVERSOAK CARPET.
  • For more stubborn stains, use citrus based cleaner or a 50% bleach/ 50% water solution with a clean sponge.
  • Repeat this process, rinsing sponge if necessary – until stain is removed.
  • Using kitchen roll or toilet paper, continue to blot and soak up excess moisture. Repeat until all moisture is removed.
  • Leave to dry naturally and keep the area exposed. Avoid walking on the area until completely dry. Do not allow pets or children near the area until fully dry.

Dried-in stains

  • Scrape lightly to remove any large pieces.
  • Vacuum to remove any excess dried crumbs or loose bits.
  • For more stubborn stains, use citrus based cleaner or a 50% bleach/ 50% water solution with a clean sponge. – DO NOT OVERSOAK CARPET.
  • Repeat this process, rinsing sponge if necessary – until stain is removed.
  • Using kitchen roll or toilet paper, continue to blot and soak up excess moisture. Repeat until all moisture is removed.
  • Leave to dry naturally and keep the area exposed. Avoid walking on the area until completely dry. Do not allow pets or children near the area until fully dry.